FREQUENTLY ASKED QUESTIONS
Q: WHAT IS AN ESCAPE ROOM?
A: Escape rooms are a fun group game where you have 60 minutes to find clues, solve puzzles, and accomplish a mission. You and your group are briefed, then you enter the "room." Inside, you’ll use your powers of observation and puzzle-solving along with some really cool tools (props) to beat the overall objective of that particular room, and win the game. Following the quests and "beating the room" is fun, but there's an added level of immersion in that these rooms are themed (just like in an actual theme park!) to match the storyline. From Egyptian tombs to Secret Labs, ESCAPE! Alaska sets are unrivaled in their design.
Q: What does “theme park quality” mean?
A: There’s a wide range in quality of escape games, and ESCAPE! Alaska’s rooms are the only ones in the State of Alaska that are designed and built by entertainment professionals. Our local team includes a two-time Emmy winner and we use Hollywood professionals to build sets and props that are closer to what you’d experience at a Universal Studios than a Chuck E. Cheese. From sound effects and lighting to musical scores and even clue delivery, ESCAPE! Alaska escape rooms are truly on another level.
Q: ARE WE ACTUALLY LOCKED IN THE ROOM?
A: No. Although the escape rooms at ESCAPE! Alaska are designed to be intense thematically, and the narrative is that you are locked inside, that is merely the storyline you're playing. You may leave the attraction at any time. Your Game Director will instruct you as to how you may exit early, should you find it necessary.
Q: DO WE GET CLUES?
A: Yes. Most groups try to stick to the typical “3 Clues” rule, but if you use all 3 and still get stuck, it’s no fun to just stand around doing nothing while time runs out. If you need and want a few more nudges, we’ll be here for you. The only exception is if your group is playing for leaderboards or a contest, in which case you will be restricted to 3 clues.
Q: CAN KIDS PLAY?
A: ESCAPE! Alaska attractions are designed for adults and, as such, may not be safe for younger children. For their safety and the safety of our props and sets, there is a minimum age of 12. All minors must be paid for, accompanied by a paid parent or legal guardian, and a waiver must be signed on their behalf.
Q: IS THERE A MILITARY DISCOUNT?
A: Absolutely! All military and first responders! Your official ID gets 10% off admission. You can pay the discounted rate online and simply show your ID when you check in.
Q: WILL WE BE GROUPED WITH STRANGERS?
A: Unless you buy out all available player slots in a game, you could be paired with other adventurers. You all have the same goal and more brain power is often helpful since we all have different strengths when it comes to different puzzle types. The important thing in mixed groups is to be courteous and remember everyone is there for the same reason - to have fun and beat the room! Most ESCAPE! Alaska games are designed for 6-8 players. Call during business hours or email email@example.com to enquire about a private booking.
Q: I CAN'T MAKE MY SCHEDULED TIME. CAN I GET A REFUND?
A: ESCAPE! Alaska will be happy to reschedule you for a day and time that does work for you, provided you give us at least 24 hours notice prior to your scheduled time. We can only reschedule a group once. Due to the constraints of time lost when a scheduled game is missed, we do not offer refunds.
Q: WE HAVE A LARGER GROUP. CAN WE BRING MORE THAN THE MAX FOR A GIVEN ROOM?
A: Yes. ESCAPE! Alaska managers may allow a few additional guests beyond the max suggested for the room, but only under the following conditions:
1. The number of guests does not exceed fire code.
2 Every player in the room must pay admission and have a signed waiver.
The max number for each room has been determined to be the most people who can comfortably play the room at one time. Adding players could dampen your enjoyment.
Q: IS ESCAPE! ALASKA JUST ANOTHER BIG COMPANY FROM THE OUTSIDE?
A: While we use industry professionals in the construction of some set pieces and props to ensure a true theme park quality experience, we are a family of lifelong Alaskans, and we all remember a time with fewer entertainment options in the 907. ESCAPE! Alaska games are all designed locally. Our goal is to provide Alaskans with a level of entertainment typically reserved for major cities.